Automation AI Integrations - Kore.ai Docs

The platform provides three categories of integrations to connect your AI Agent with business applications, live agent systems, and external NLU engines.

Actions

Pre-built integrations with popular business applications. Each integration includes a full conversation flow definition, a low-code API interface, pre-built response mapping, and dialog task templates.

Integration	Configure	Templates
Actions Overview	—	—
Asana	Configure	Templates
Azure OpenAI	Configure	Templates
BambooHR	Configure	Templates
Bitly	Configure	Templates
Confluence	Configure	Templates
DHL	Configure	Templates
Freshdesk	Configure	Templates
Freshservice	Configure	Templates
Google Maps	Configure	Templates
Here	Configure	Templates
HubSpot	Configure	Templates
JIRA	Configure	Templates
Microsoft Graph	Configure	Templates
OpenAI	Configure	Templates
Salesforce CRM	Configure	Templates
ServiceNow	Configure	Templates
Shopify	Configure	Templates
Stripe	Configure	Templates
Twilio	Configure	Templates
Zendesk	Configure	Templates

Agent Transfer

Configure handoff integrations to transfer conversations to live agents seamlessly. These integrations are hosted by the platform — no custom BotKit hosting required.

Integration	Guide
Agent Transfer Integrations	Overview
Custom Agent Integration	Configure custom agent handoff
Drift	Configure Drift agent
Genesys	Configure Genesys agent
Intercom	Configure Intercom agent
NiceInContact	Configure NiceInContact agent
NiceInContact (User Hub)	Configure NiceInContact User Hub agent
Salesforce	Configure Salesforce agent
ServiceNow (Tokyo and lower)	Configure ServiceNow agent - Tokyo and lower
ServiceNow (Utah and higher)	Configure ServiceNow agent - Utah and higher
Unblu Channel	Add the Unblu channel
Kore-Unblu Integration	Kore-Unblu integration details

External NLU

Co-exist an external NLU engine alongside the platform’s built-in NLP engines, using the NLU engine of your preference while retaining all other platform features.

Topic	Guide
External NLU Adapters	Overview and setup
Dialogflow Engine	Configure Dialogflow as external NLU
Test and Debug	Test and debug external NLU adapters