# Kore.ai Docs > Kore.ai Product Documentation ## Docs - [Kore.ai Product Documentation](https://koreai-content-gov.mintlifysite.com/home.md): Build and deploy AI agents at enterprise scale — quickly, securely, and flexibly. - [Agent Platform overview](https://koreai-content-gov.mintlifysite.com/agent-platform/index.md): An AI-native platform to build, run, and govern programmable agent systems at enterprise scale. - [Quick start guide](https://koreai-content-gov.mintlifysite.com/agent-platform/getting-started.md) - [Agent Blueprint Language (ABL)](https://koreai-content-gov.mintlifysite.com/agent-platform/abl.md) - [Arch AI](https://koreai-content-gov.mintlifysite.com/agent-platform/arch-ai.md) - [Dual-Brain architecture](https://koreai-content-gov.mintlifysite.com/agent-platform/dual-brain-architecture.md) - [Building blocks](https://koreai-content-gov.mintlifysite.com/agent-platform/concepts.md) - [Create and manage project](https://koreai-content-gov.mintlifysite.com/agent-platform/projects.md) - [Create agents](https://koreai-content-gov.mintlifysite.com/agent-platform/create-agents.md) - [Multi-Agent orchestration](https://koreai-content-gov.mintlifysite.com/agent-platform/orchestrate.md) - [Workflows](https://koreai-content-gov.mintlifysite.com/agent-platform/workflows.md) - [Knowledge bases and knowledge tools](https://koreai-content-gov.mintlifysite.com/agent-platform/knowledge.md) - [Tools overview](https://koreai-content-gov.mintlifysite.com/agent-platform/tools-overview.md) - [Code tools](https://koreai-content-gov.mintlifysite.com/agent-platform/tools/code.md) - [HTTP tools](https://koreai-content-gov.mintlifysite.com/agent-platform/tools/http.md) - [MCP tools](https://koreai-content-gov.mintlifysite.com/agent-platform/tools/mcp.md) - [Actions](https://koreai-content-gov.mintlifysite.com/agent-platform/tools/actions.md) - [WSDL repository](https://koreai-content-gov.mintlifysite.com/agent-platform/tools/wsdl-repo.md) - [Memory and state](https://koreai-content-gov.mintlifysite.com/agent-platform/memory-and-state.md) - [Gather data from users](https://koreai-content-gov.mintlifysite.com/agent-platform/gather-data.md) - [Prompt library](https://koreai-content-gov.mintlifysite.com/agent-platform/prompts.md) - [CCAI integration with Artemis](https://koreai-content-gov.mintlifysite.com/agent-platform/integrations/ccai.md) - [CCAI outbound campaign integration with Artemis](https://koreai-content-gov.mintlifysite.com/agent-platform/integrations/campaign.md) - [Quality AI integration with Artemis](https://koreai-content-gov.mintlifysite.com/agent-platform/integrations/quality-ai.md) - [Configure Agent AI integration with Artemis](https://koreai-content-gov.mintlifysite.com/agent-platform/integrations/agent-ai.md) - [Test agents](https://koreai-content-gov.mintlifysite.com/agent-platform/testing.md) - [Evaluations](https://koreai-content-gov.mintlifysite.com/agent-platform/evals.md) - [Optimize with Arch AI](https://koreai-content-gov.mintlifysite.com/agent-platform/optimize.md) - [Safety and guardrails](https://koreai-content-gov.mintlifysite.com/agent-platform/safety-and-guardrails.md) - [PII protection](https://koreai-content-gov.mintlifysite.com/agent-platform/pii-protection.md) - [Deploy agents](https://koreai-content-gov.mintlifysite.com/agent-platform/deployment.md) - [Inbox](https://koreai-content-gov.mintlifysite.com/agent-platform/inbox.md) - [Transfer sessions](https://koreai-content-gov.mintlifysite.com/agent-platform/transfer-sessions.md) - [External agent](https://koreai-content-gov.mintlifysite.com/agent-platform/external-agent.md) - [Agent runtime](https://koreai-content-gov.mintlifysite.com/agent-platform/runtime.md) - [Analytics and insights overview](https://koreai-content-gov.mintlifysite.com/agent-platform/analytics-and-insights.md) - [Usage insights](https://koreai-content-gov.mintlifysite.com/agent-platform/analytics-insights/executive-dashboard-usage.md) - [Quality insights](https://koreai-content-gov.mintlifysite.com/agent-platform/analytics-insights/performance-quality.md) - [Customer voice](https://koreai-content-gov.mintlifysite.com/agent-platform/analytics-insights/customer-voice.md) - [Voice analytics](https://koreai-content-gov.mintlifysite.com/agent-platform/analytics-insights/voice-analytics.md) - [Agent transfer](https://koreai-content-gov.mintlifysite.com/agent-platform/analytics-insights/agent-transfer.md) - [Custom dashboards](https://koreai-content-gov.mintlifysite.com/agent-platform/analytics-insights/custom-dashboards.md) - [Analytics pipelines](https://koreai-content-gov.mintlifysite.com/agent-platform/analytics-insights/analytics-pipelines.md) - [Analytics explorer](https://koreai-content-gov.mintlifysite.com/agent-platform/analytics-insights/analytics-explorer.md) - [Artemis how-to guides](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/how-to/overview.md) - [Frequently asked questions](https://koreai-content-gov.mintlifysite.com/agent-platform/faq.md) - [Glossary](https://koreai-content-gov.mintlifysite.com/agent-platform/glossary.md) - [ABL overview](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/reference/language-overview.md) - [ABL programming and scripting constructs](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/reference/scripting-constructs.md) - [Agent declaration](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/reference/agent-declaration.md) - [Multi-agent and supervisor](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/reference/multi-agent-and-supervisor.md) - [Behavior profiles](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/reference/behavior-profiles.md) - [FLOW (structured execution steps)](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/reference/flow.md) - [Tools](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/reference/tools.md) - [GATHER (information collection)](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/reference/gather.md) - [Memory and constraints](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/reference/memory-and-constraints.md) - [Guardrails](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/reference/guardrails.md) - [NLU (Natural Language Understanding)](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/reference/nlu.md) - [Data types and utilities](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/reference/data-types-and-utilities.md) - [Rich content and expressions](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/reference/rich-content-and-expressions.md) - [Lifecycle and hooks](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/reference/lifecycle-and-hooks.md) - [Install the Artemis CLI](https://koreai-content-gov.mintlifysite.com/agent-platform/cli.md) - [Use the Artemis CLI](https://koreai-content-gov.mintlifysite.com/agent-platform/use-cli.md) - [Install and configure MCP server](https://koreai-content-gov.mintlifysite.com/agent-platform/mcp-server.md) - [Build with Arch using MCP](https://koreai-content-gov.mintlifysite.com/agent-platform/use-mcp-server.md) - [Agent Platform Web SDK overview](https://koreai-content-gov.mintlifysite.com/agent-platform/sdk.md) - [List LLM calls](https://koreai-content-gov.mintlifysite.com/agent-platform/api-reference/llm-ledger/list-llm-calls.md): `fromDate` and `toDate` are required. `fromDate` is included in the results and `toDate` is not, so a full day is `fromDate=2026-08-04T00:00:00Z&toDate=2026-08-05T00:00:00Z`. - [List session summaries](https://koreai-content-gov.mintlifysite.com/agent-platform/api-reference/sessions/list-session-summaries.md): Use `limit` and `offset` to page through the results. The response includes message, trace-event, and token counts per session, but not the messages or trace details themselves. Use the conversation-history endpoint for messages and the traces endpoint for execution detail. - [List conversation messages](https://koreai-content-gov.mintlifysite.com/agent-platform/api-reference/messages/list-conversation-messages.md): Messages are ordered by time, then by message ID to keep the order stable. Different filters combine with AND, and multiple values in the same filter combine with OR. - [List trace events grouped by trace](https://koreai-content-gov.mintlifysite.com/agent-platform/api-reference/traces/list-trace-events-grouped-by-trace.md): `fromDate` and `toDate` are required. `fromDate` is included in the results and `toDate` is not, so a full day is `fromDate=2026-08-05T00:00:00Z&toDate=2026-08-06T00:00:00Z`. - [Workspace and team settings](https://koreai-content-gov.mintlifysite.com/agent-platform/administration/workspace-and-team.md) - [AI configuration](https://koreai-content-gov.mintlifysite.com/agent-platform/administration/ai-configuration.md): Configure LLM providers, model catalog, Arch settings, voice services, guardrails, and auth profiles. - [Project settings overview](https://koreai-content-gov.mintlifysite.com/agent-platform/administration/project-settings-overview.md) - [General settings](https://koreai-content-gov.mintlifysite.com/agent-platform/administration/general-settings.md) - [Integrations settings](https://koreai-content-gov.mintlifysite.com/agent-platform/administration/integrations-settings.md) - [Agent behavior settings](https://koreai-content-gov.mintlifysite.com/agent-platform/administration/agent-behavior-settings.md) - [Security and observability settings](https://koreai-content-gov.mintlifysite.com/agent-platform/administration/security-observability-settings.md) - [Catalog settings](https://koreai-content-gov.mintlifysite.com/agent-platform/administration/catalog-settings.md) - [Advanced settings](https://koreai-content-gov.mintlifysite.com/agent-platform/administration/advanced-settings.md) - [Workspace analytics](https://koreai-content-gov.mintlifysite.com/agent-platform/administration/workspace-analytics.md) - [Workspace account](https://koreai-content-gov.mintlifysite.com/agent-platform/administration/workspace-account.md) - [Artemis release notes](https://koreai-content-gov.mintlifysite.com/agent-platform/release-notes/recent-updates.md): Stay up to date with the latest platform updates, new features, and enhancements. - [Business Solutions](https://koreai-content-gov.mintlifysite.com/ai-for-service/solutions-overview.md) - [How to choose between a reasoning agent and a FLOW-based agent](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/how-to/choose-reasoning-agent-or-flow.md) - [How to decide whether to build one agent or multiple specialist agents](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/how-to/choose-single-agent-or-specialists.md) - [How to clarify before routing to a specialist agent](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/how-to/clarify-before-routing.md) - [How to combine reasoning steps with deterministic FLOW steps](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/how-to/combine-reasoning-and-flow-steps.md) - [How to configure EXECUTION.pipeline models, modes, thresholds, and fallbacks](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/how-to/configure-agent-execution-pipeline.md) - [How to configure model, timeout, and execution settings for an agent](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/how-to/configure-agent-execution-settings.md) - [How to create a welcome message for a new conversation](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/how-to/create-welcome-message.md) - [How to debug routing decisions in traces](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/how-to/debug-routing-traces.md) - [How to define clear responsibilities for each enterprise agent](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/how-to/define-agent-responsibilities.md) - [How to design channel-specific welcome experiences](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/how-to/design-channel-specific-welcome.md) - [How to design reusable agents and modules for large projects](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/how-to/design-reusable-agent-modules.md) - [How to design a supervisor that routes users to specialist agents](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/how-to/design-supervisor-routing-agent.md) - [How to handle empty-state and fallback greetings](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/how-to/handle-fallback-greetings.md) - [How to handle messages that contain multiple user intents](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/how-to/handle-multiple-intents.md) - [How to initialize session variables before the first user turn](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/how-to/initialize-session-before-first-turn.md) - [How to personalize a welcome message for returning users](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/how-to/personalize-returning-user-welcome.md) - [How to route by role, channel, language, and session state](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/how-to/route-by-role-channel-language-state.md) - [How to route by tool result, profile lookup, or remembered state](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/how-to/route-by-tool-result-or-memory.md) - [How to route users by detected intent](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/how-to/route-by-user-intent.md) - [How to route unclear or unsupported requests to a fallback agent](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/how-to/route-to-fallback-agent.md) - [How to route users from the welcome experience to the right agent](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/how-to/route-users-from-welcome.md) - [How to design supervisor routing with priority gates](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/how-to/route-with-supervisor-priority.md) - [How to run an authentication or profile lookup during welcome](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/how-to/run-auth-profile-lookup-on-start.md) - [How to switch the active agent during a conversation](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/how-to/switch-active-agent.md) - [How to use EXECUTION.pipeline for agent routing, classification, and short-circuiting](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/how-to/use-agent-execution-pipeline.md) - [How to use behavior profiles to change agent behavior by context](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/how-to/use-behavior-profiles-by-context.md) - [How to use ON_START to greet users before the first message](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/how-to/use-on-start-welcome.md) - [How to write effective agent goals, personas, instructions, and limitations](https://koreai-content-gov.mintlifysite.com/agent-platform/abl/how-to/write-agent-goals-personas-instructions.md) - [Channels](https://koreai-content-gov.mintlifysite.com/agent-platform/channels.md) - [Set up AI for Work](https://koreai-content-gov.mintlifysite.com/agent-platform/channels/set-up-ai-for-work.md) - [Genesys Audio Connector](https://koreai-content-gov.mintlifysite.com/agent-platform/channels/set-up-genesys-audio-connector.md) - [Genesys Open Messaging](https://koreai-content-gov.mintlifysite.com/agent-platform/channels/set-up-genesys-open-messaging.md) - [Set up Microsoft Teams and Copilot](https://koreai-content-gov.mintlifysite.com/agent-platform/channels/set-up-ms-teams-copilot.md) - [Set up Microsoft Teams and Copilot](https://koreai-content-gov.mintlifysite.com/agent-platform/channels/set-up-slack.md) - [Set up Web SDK channel](https://koreai-content-gov.mintlifysite.com/agent-platform/channels/set-up-web-sdk-channel.md) - [Voice channels](https://koreai-content-gov.mintlifysite.com/agent-platform/channels/voice.md) - [Confluence Cloud connector](https://koreai-content-gov.mintlifysite.com/agent-platform/connectors/confluence.md) - [Custom HTTP connector](https://koreai-content-gov.mintlifysite.com/agent-platform/connectors/custom-connector.md) - [Google Drive connector](https://koreai-content-gov.mintlifysite.com/agent-platform/connectors/googledrive.md) - [ServiceNow connector](https://koreai-content-gov.mintlifysite.com/agent-platform/connectors/servicenow.md) - [SFTP connector](https://koreai-content-gov.mintlifysite.com/agent-platform/connectors/sftp.md) - [SharePoint connector](https://koreai-content-gov.mintlifysite.com/agent-platform/connectors/sharepoint.md) - [DTMF support in Artemis voice agents](https://koreai-content-gov.mintlifysite.com/agent-platform/dtmf-support.md) - [Create voice agents](https://koreai-content-gov.mintlifysite.com/agent-platform/enable-voice.md) - [Escalation to human agent from an agent](https://koreai-content-gov.mintlifysite.com/agent-platform/escalate.md) - [External API call at conversation startup](https://koreai-content-gov.mintlifysite.com/agent-platform/faq/external-api-call-on-start.md) - [Receive and use incoming SIP headers in voice agents](https://koreai-content-gov.mintlifysite.com/agent-platform/handle-incoming-sip-headers.md) - [Human-in-the-loop workflows](https://koreai-content-gov.mintlifysite.com/agent-platform/human-in-the-loop.md) - [Integrations Overview](https://koreai-content-gov.mintlifysite.com/agent-platform/integrations.md) - [Read Campaign contact data in an Artemis runtime session](https://koreai-content-gov.mintlifysite.com/agent-platform/integrations/read-campaign-contact-data.md) - [Send custom SIP headers on voice transfers](https://koreai-content-gov.mintlifysite.com/agent-platform/sending-custom-sip-headers.md) - [Supported AI models](https://koreai-content-gov.mintlifysite.com/agent-platform/supported-models.md) ## OpenAPI Specs - [messages](https://koreai-content-gov.mintlifysite.com/agent-platform/apis/messages.yaml) - [llm-ledger](https://koreai-content-gov.mintlifysite.com/agent-platform/apis/llm-ledger.yaml) - [traces](https://koreai-content-gov.mintlifysite.com/agent-platform/apis/traces.yaml) - [sessions](https://koreai-content-gov.mintlifysite.com/agent-platform/apis/sessions.yaml) - [conversation](https://koreai-content-gov.mintlifysite.com/agent-platform/apis/conversation.json)