Agent Coaching Events - Kore.ai Docs

The Agent Coaching feature provides real-time guidance to agents based on both user and agent messages. It offers insights into user emotions, empathy, and recommendations to help agents respond effectively during conversations.

HINT_TEMPLATE

Hints provide information based on the User or Agent messages.

aaWindowInstance.on('BEFORE_VIEW_INIT', (html, payload) => {
  if (payload.event === 'HINT_TEMPLATE') {
    // Customize HTML if required
  }
});

NUDGE_TEMPLATE

Nudges are also similar to hints, but they’re in the notification format.

aaWindowInstance.on('BEFORE_VIEW_INIT', (html, payload) => {
  if (payload.event === 'NUDGE_TEMPLATE') {
    // Customize HTML if required
  }
});

​HINT_TEMPLATE

​NUDGE_TEMPLATE

HINT_TEMPLATE

NUDGE_TEMPLATE